Citibank just got a $500 million lesson in the importance of UI design

We always new that good user interface design is important to ensure that software-based systems are easy to use and effective. But they also play a critical role in the governance and transparency of key business processes. And when this goes wrong, it can go spectacularly wrong.

https://arstechnica.com/tech-policy/2021/02/citibank-just-got-a-500-million-lesson-in-the-importance-of-ui-design

A federal judge has ruled that Citibank isn’t entitled to the return of $500 million it sent to various creditors last August. Kludgey software and a poorly designed user interface contributed to the massive screwup.