A very useful collection of articled from Deloitte with a set of case studies on digital change over the past year. Most notably, a good discussion based on Lloyd’s Register.
When times get uncertain… what do the uncertain do? They get precise. They get to work on what is certain: that business is still about meeting human needs. They ask themselves: what’s fundamentally changed about these needs? How can we address them? Then they revisit their offerings with speed, scale — and most importantly, precision.