The end of the “middle manager”?

Digital transformation often ends up with a “squeezed middle” where the role of the middle manager largely disappears. This is a useful discussion describing this phenomena, and what it means.

Too often, middle managers are used to paper over broken business processes, with key tasks dependent on individuals’ institutional memory rather than sustainable procedures. Fixing these process gaps depends on embracing digital tools so that the humans in the loop can focus on what they do best — whether that’s technical expertise or people management.